JOB OPPORTUNITIES

Customer Service Executive - Office Manager

Full time - salary dependent on experience

We are looking for a Customer Service Executive to join our London office, based in Chelsea. The role of the Customer Service Executive is to deliver the highest level of customer service to our clients and customers.
The candidate would be a pro-active member of the eCommerce Retail Team and will provide support to website operations and marketing. This is a full time position, working 5 days per week for a fixed term contract. The position would be office based rather than WFH. 

In this position, you will be responsible for consulting and supporting customers through Tilly Sveaas LTD online customer service channels, including live-chat, messaging services and telephone calls.

Daily packaging of website orders.
Assisting with packaging and labelling trade orders. Creating order confirmations and invoices for domestic and international trade customers.
Creating customs invoices and documentation for international trade and website orders.
Dealing with returns and exchanges and arranging and logging alterations and repairs.

To be successful, you will have –

  • Passion for supporting, connecting and communicating with customers and providing excellent customer service
  • Take ownership of customer service enquiries, returns, and complaints, ensuring that these are dealt with in a professional, positive, and efficient manner
  • Assist customers in placing orders online or via the telephone.
  • Excellent written skills and clear communicator
  • Ability to adapt the Tilly Sveaas experience to the online environment and agility to learn
  • A strong ability to make considered and efficient decisions
  • Attention to detail and ability to multitask and prioritise
  • A strong understanding of how systems can be used to improve efficiencies and the ability to identify opportunities for improvement
  • Proficient in Microsoft Office programmes
  • Experience with customer service management systems, Help Scout, Shipstation, DHL (preferred but not essential)
  • Ensure Line Manager is aware of any stock issues that are affecting sales and customer services.
  • Strong sense of initiative

Please send your CV with covering letter to [email protected]. Must be able to start the first week in November with training the week beforehand. 

Production / Press Assistant

Part time - salary dependent on experience

We are looking for a Production/ Press assistant  to join our small but growing team in our London office, based in Chelsea. The role would be to assist and support the press and production manager as well as lending a hand to other jobs that maybe required in the office. 

The candidate would be a pro-active member of the eCommerce Retail Team and will provide support to website operations and marketing. This is a part time position which could lead to a full time position. The position would be office based rather than WFH. 

  • Continuous monitoring of stock levels and confirmation that website stock levels correspond to actual stock levels.
  • Ensure Line Manager is aware of any stock issues that are affecting sales and customer services.
  • Logging all deliveries into the stock inventory.
  • Create production orders.
  • Assist with packaging, labelling and production of trade orders.
  • Be aware of and report on any key issues affecting the delivery of orders (both B2B and B2C).
  • Manage the shared pack shot image folder to ensure that all images for the season are accurately labelled and placed in the correct folder.
  • Make sure all website descriptions are correct and be able to create new descriptions for new products. Therefore excellent written skills are required.
  • Create shoot dockets for press samples
  • Send out and call back press samples
  • Maintain an up to date press database
  • Remain up to date with press coverage over all platforms, print, digital and influencer, filing all images.
  • Photoshop, Excel, Canva all useful. Experience with Help Scout, Shipstation and DHL also useful but not vital.
  •  Excellent written and verbal skills

Please send your CV with covering letter to [email protected].

heartmagnifiercrossmenuchevron-down