Free UK delivery on orders over £500 | Worldwide tracked shipping

Delivery

Provided the jewellery you order is in stock we aim to dispatch within 7 working days, but more often than not we will post your item the day after you purchase from the website. If there is an issue with the item your order, for example it is out of stock or the size is not available we will notify you immediately either by email or phone.

Free express global shipping to run from February 27, 2025 at 08:45 GMT until March 2, 2025 at midnight GMT. Discount will be applied automatically at checkout and offer can be used in conjunction with other codes. Offer applies to shipping only, and does not include returns, see below for returns policy.

UK Delivery

Postage for all UK orders is charged at £7.50 and will be sent via ‘DHL Express’.

Postage is free on UK orders over £500.00 (and of course, our digital gift cards).

Please be aware that all deliveries need to be signed for, so please ensure there will be someone at the delivery address. If there is no one available to sign for your delivery then the courier will leave a card with details of how to arrange a re-delivery or where to collect your package.  Please note if you are collecting your package in person you will need personal ID showing your address.

International Delivery

All international orders are charged at the rates below, and will be sent using the ‘DHL Express Worldwide’ service.

Ireland – €25.00
Europe – €30.00
USA – $25.00
Rest of the World – £30.00

Please note we cannot send orders to Russia with DHL, they will be sent with Royal Mail’s International Tracked Service.

On Demand Delivery

We use DHL’s On Demand Delivery service. With On Demand Delivery, you will be notified via email or SMS about a shipment’s progress. You can then select the delivery option that best suits your requirements via the On Demand Delivery website.

Returns

In the unlikely event that you are unhappy with your purchase, you can return the items to us within 14 days of receipt of order and we will be happy to offer you either a full refund or store credit minus any postage costs, providing the goods are returned in perfect condition and in the original packaging.

Important to note:

  • Special Orders, which means that the item will be made or customised especially for you, cannot be exchanged or returned under any circumstances.
  • For reasons of hygiene, we are unable to offer exchanges or refunds on earrings.
  • Please note we cannot accept altered jewellery back for exchanges/refunds.

If your order contained a free gift as part of a promotion, please note that in case your returned items cause your order's total value to fall below the threshold required to qualify for the complimentary gift, it will also be necessary for you to return the free gift. Complimentary gifts can not be exchanged for any other item or a cash equivalent.

How to return an item

Our returns process differs depending on whether you ordered from the UK (including Channel Islands) or from another country.

Please follow the relevant instructions below.


Orders to the UK, Jersey & Guernsey

To return an item to us, for a refund, store credit, alteration or repair, please complete our UK returns form below. If you do not have your order number to hand, please enter "N/A" in the field, or if your order was a gift, please include the name and postcode of the original purchaser instead.

Once completed, a printable returns slip will be generated for you to include with your items when you send them back to us. If you do not have access to a printer, please complete the online returns form below, then write down the information shown on the generated returns slip on a sheet of paper, and include this with your order instead. Please note, without a completed online returns form, we will not be able to process your request, as we require your written authorisation to be able to proceed.

We strongly recommend that you send your order back to us by recorded delivery. We cannot accept responsibility for parcels lost in the post. If requested, a refund will be issued within 14 days if the item is in its original condition and all the information referred to above is received. The credit card used for the original purchase will be credited with the original price. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us.


Orders to Rest of World

To return an item to us for a refund, please complete our international returns form below. Unfortunately, we are unable to offer exchanges for international orders due to the complexities of clearing exchanged goods through customs. We recommend sending back your original order for a refund and placing a new order instead.

Once completed, a printable returns slip will be generated for you to include with your items when you send them back to us. If you do not have access to a printer, please complete the online returns form below, then write down the information shown on the generated returns slip on a sheet of paper, and include this with your order instead. Please note, without a completed online returns form, we will not be able to process your request, as we require your written authorisation to be able to proceed.

When sending your order back to us, there are two options:

  1. Standard Return - Ship your order back to us using a carrier of your choice. You will be responsible for all costs involved, including any duties and taxes charged on the import of the goods back into the UK. We strongly recommend declaring your return on all customs paperwork as "Returned Goods" as we are not liable for any duties & taxes, and failure to do so may result in your order being sent back to you.
  2. Express Prepaid Return - Generate a DHL Express returns label online, taking advantage of our negotiated rates and smoother customs clearance process. The cost of this return will be deducted from your refund.
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