Delivery and Returns
Customer FAQs
Provided the jewellery you order is in stock we aim to dispatch within 7 working days, but more often than not we will post your item the day after you purchase from the website. If there is an issue with the item your order, for example it is out of stock or the size is not available, we will notify you immediately either by email or phone.
Postage for all UK orders is charged at £7.50 and will be sent via ‘DHL Express’.
Postage is free on UK orders over £250.00 (and of course, our digital gift cards).
Please be aware that all deliveries need to be signed for, so please ensure there will be someone at the delivery address. If there is no one available to sign for your delivery then the courier will leave a card with details of how to arrange a re-delivery or where to collect your package. Please note if you are collecting your package in person you will need personal ID showing your address.
All international orders are charged at the rates below, and will be sent using FedEx.
Ireland – €25.00
Europe – €30.00
USA – $25.00
Rest of the World – £30.00
We use DHL’s On Demand Delivery service. With On Demand Delivery, you will be notified via email or SMS about a shipment’s progress. You can then select the delivery option that best suits your requirements via the On Demand Delivery website.
Returns
In the unlikely event that you are unhappy with your purchase, you can return the items to us within 14 days of receipt of order and we will be happy to offer you either a full refund or store credit minus any postage costs, providing the goods are returned in perfect condition and in the original packaging.
Important to note:
Special Orders, which means that the item will be made or customised especially for you, cannot be exchanged or returned under any circumstances.
For reasons of hygiene, we are unable to offer exchanges or refunds on earrings.
Please note we cannot accept altered jewellery back for exchanges/refunds.
If your order contained a free gift as part of a promotion, please note that in case your returned items cause your order's total value to fall below the threshold required to qualify for the complimentary gift, it will also be necessary for you to return the free gift. Complimentary gifts can not be exchanged for any other item or a cash equivalent.
value to fall below the threshold required to qualify for the complimentary gift, it will also be necessary for you to return the free gift. Complimentary gifts can not be exchanged for any other item or a cash equivalent.
How to return and item
Please choose from one of the following options:
Please use our online returns form to submit a return and generate a returns label.
If you do not have your order number, please contact us to obtain this first.
Start return
Please complete our Alterations/Replating/Repair form below.
Complete form
