International Delivery

All international orders are charged at the rates below, and will be sent using the ‘DHL Express Worldwide’ service.

Ireland – €25.00
Europe – €30.00
USA – $25.00
Rest of the World – £30.00

Please note we cannot send orders to Russia with DHL, they will be sent with Royal Mail’s International Tracked Service.

On Demand Delivery

We use DHL’s On Demand Delivery service. With On Demand Delivery, you will be notified via email or SMS about a shipment’s progress. You can then select the delivery option that best suits your requirements via the On Demand Delivery website.

How to return an item

Our returns process differs depending on whether you ordered from the UK (including Channel Islands) or from another country.

Please follow the relevant instructions below.

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Orders to the UK, Jersey & Guernsey

To return an item to us, for a refund, store credit, alteration or repair, please complete our UK returns form below. If you do not have your order number to hand, please enter "N/A" in the field, or if your order was a gift, please include the name and postcode of the original purchaser instead.

Once completed, a printable returns slip will be generated for you to include with your items when you send them back to us. If you do not have access to a printer, please complete the online returns form below, then write down the information shown on the generated returns slip on a sheet of paper, and include this with your order instead. Please note, without a completed online returns form, we will not be able to process your request, as we require your written authorisation to be able to proceed.

We strongly recommend that you send your order back to us by recorded delivery. We cannot accept responsibility for parcels lost in the post. If requested, a refund will be issued within 14 days if the item is in its original condition and all the information referred to above is received. The credit card used for the original purchase will be credited with the original price. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us.

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Orders to Rest of World

To return an item to us for a refund, please complete our international returns form below. Unfortunately, we are unable to offer exchanges for international orders due to the complexities of clearing exchanged goods through customs. We recommend sending back your original order for a refund and placing a new order instead.

Once completed, a printable returns slip will be generated for you to include with your items when you send them back to us. If you do not have access to a printer, please complete the online returns form below, then write down the information shown on the generated returns slip on a sheet of paper, and include this with your order instead. Please note, without a completed online returns form, we will not be able to process your request, as we require your written authorisation to be able to proceed.

When sending your order back to us, there are two options:

1. Standard Return - Ship your order back to us using a carrier of your choice. You will be responsible for all costs involved, including any duties and taxes charged on the import of the goods back into the UK. We strongly recommend declaring your return on all customs paperwork as "Returned Goods" as we are not liable for any duties & taxes, and failure to do so may result in your order being sent back to you.
2. Express Prepaid Return - Generate a DHL Express returns label online, taking advantage of our negotiated rates and smoother customs clearance process. The cost of this return will be deducted from your refund.